Clears up the small doubts that stop players from asking for help at all.
trustWhen can someone answer me in Finnish or German?+
Live chat and e-mail both accept English, German, Finnish and Norwegian at any hour. Conversations happen in English by default; say which language you prefer at the start and the agent switches. Phone lines run in English only.
trustDo I need to complain formally if a chat reply was weak?+
Ask the agent to escalate the case to a supervisor during the same chat or call. If the reply still falls short, send it to
[email protected] with your account email and a summary. From there the matter goes to Gaming Control Board Curaçao.
trustWhat happens when support asks me to prove who I am?+
Nothing secret is required. An agent confirms who you are with your full name, date of birth, registered email address and the amount of your last deposit. Passwords never enter the conversation, so never share yours with anyone claiming to be support.
trustWhat if my problem starts on a Sunday night?+
Support runs round the clock, every day of the year, so a 3 am question in Sydney is answered as quickly as one at lunchtime. No queue closes on weekends or public holidays. Live chat typically replies within five minutes and phone within three.
trustDo I need to chase verification if six hours pass?+
Most checks finish in about six hours once all three documents arrive: proof of identity, proof of address and payment method confirmation. Send them to
[email protected]. Anything blurry or expired restarts the clock, so send clear photos first time.
trustWhat if I want my stored details removed?+
Write to
[email protected] and state whether you want a copy of your data or its deletion. Requests are handled by the team that holds your record, and identity is confirmed before anything is released. Deletion closes the account permanently.
trustSince when has this casino held its Curaçao licence?+
Playjonny Casino N.V. holds licence OGL/2013/2336/032, issued by Gaming Control Board Curaçao, and has traded since 2013. The company number is 546523, registered at Dr. M.J. Hugenholtzweg, Willemstad. Australian players can check these details with the regulator.